Collect in Store
Why not use our free collect in store service, simply select your products, add to your cart and at the payment pages simply choose Collect in Store. Supersave Online will send you a confirmation email when your products are ready to be collected in store.
We aim to deliver stocked items within 5-7 working days, however, there may be a delay if your item is not in stock. If an item on your order is out of stock, we will endeavour to contact you as soon as possible with an estimated delivery date.
The address you gave when you first registered your Supersave account online is your invoice address or known as the card holder address.
Delivery to a UK mainland address is free on orders above £75.00 (under 1.5m in length), below this amount £4.00 is charged.
Delivery to Scotland, the Highlands & Islands, Northern Ireland, the Isle of Man and the Channel islands is free on orders over £85.00 (under 1.5m in length), below this amount £9.95 is charged. Smaller and lighter items will be despatched by Royal Mail and will be at standard Royal Mail prices.
Delivery charges are set by the transport companies.
All orders will be delivered between 8am-5-30pm Monday to Friday by a National Carrier/Royal Mail and therefore will require a signature, so please ensure that you request a delivery address where someone is available to sign for the order. In the event that you are not home at the time of delivery, a card will be left. You can then either wait for the second delivery attempt or telephone the courier number to make arrangements for redelivery or to collect from their local depot at a convenient time.
If delivery is unsuccessful after 2 attempts, your order will be held at a local depot for 5 working days, after which your order will be returned to our warehouse. You may then request the order to be re-delivered at an extra delivery cost or cancel your order in accordance with the Terms and Conditions of cancellation.
We can deliver to an alternative address such as your work place or a family members address but this must be stipulated at the time of ordering as once an order has been despatched any changes to addresses will incur an additional charge.
Orders outside the United Kingdom (including the Republic of Ireland) will incur extra shipping charges, if you live outside the UK but would still like to place an order, then please contact us preferably by email at mailto:firstname.lastname@example.org stating your delivery address and the products you would like to purchase. We will then get back to you as soon as possible to inform you of the exact shipping costs prior to placing your order.